Products

Hassle free product implementation & commissioning

The installation as simple as installing any end-user software and no need to concern too much about setting up database, web server and other software.

Easy to use, fast, effective and productive

LAMP Hub CRM is flexible and easy to use software that will help everyone in your organization be more productive and work more efficiently

No training required and no advances knowledge user needed

LAMP Hub CRM is a web based software, easy to use, intuitive and no extra training or advances knowledge is needed.

Simplify Marketing and Sales Processes

LAMP Hub CRM helps in developing better communication channels. Organizations can increase the efficiency of their marketing organization and target their resources to the most effective marketing programs. The sales process can be as simple as implementing simple contact, account, pipeline management and others management.

Customer Support and Services

LAMP Hub CRM can store an unlimited amount of customer service cases per company an unlimited number of tasks per support cases by provide a Customer Support & Service features such as Ticket Management, Knowledge Management and others services which is useful for your organization’s customer support force.

Compounded set of tools for more efficient

LAMP Hub CRM compounded set of tools that an organization can use to enhance customer service and satisfaction, track and maintain sales record and overall increase profitability and make your work more efficient.

Enable employees to access customer data from anywhere as per requirements

With LAMP Hub CRM, your information is stored online rather than stored it in the valuable space on a smaller hard drive. This allow you to access customer data from anywhere as per requirements.

Sales
Sales force automation tools streamline the sales process by enabling managers and sales teams to organize leads, accounts and contacts; assess and prioritize opportunities; and oversee the sales pipeline and related analytics for forecasting, and much more.

Marketing
With LAMP Hub CRM’s marketing tools you can stay a step ahead of your marketing campaigns with improved integration and oversight. LAMP Hub CRM has tools for campaign management, mass e-mail marketing, online lead generation and sign-up forms, and product management tools for specialized or organization-wide marketing needs. Other marketing-related modules include calendaring, contact management, and more.

Customer Service
Enterprise quality customer support & service require enterprise quality tools. LAMP Hub CRM provides ticket management systems, knowledge management systems, customer self service portals, reports, support statistics and much more to enable your organization’s support team to meet the needs of even the most demanding customers.

Inventory
LAMP Hub CRM extends beyond traditional CRM boundaries by offering complete sales cycle management, seamlessly integrating pre-sales and post-sales activities by linking inventory management functions (from products and price books to vendors, sales quotes, purchase orders, sales orders, and invoices) with CRM modules (leads, accounts & contacts, and opportunities).

Key Modules

LAMP Hub CRM supports a number of different aspects of Sales Force Automation.

• Lead Management

Sales leads are a vital resource for sales and LAMP Hub CRM offers sales teams a full range of lead management functions.

• Manage leads end-to-end (from creating leads to converting them into opportunities)
• Capture leads directly from your Web site and transfer to LAMP Hub CRM
• Customize online lead form as per your organization requirements
• Import leads from external sources, such as Web downloads, trade shows, seminars, direct mail, and other types of campaigns
• Add multiple products to the leads
• Qualify leads to next stage based on information captured in lead details
• Convert leads into sales opportunities, accounts, and contacts with a single-click
• Lead conversion mapping for all the custom fields
• Create fully customizable lead reports
• Export leads to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis

• Opportunity Management

Opportunity Management is another important sales function covered by LAMP Hub CRM. Opportunities are labelled Potentials in LAMP Hub CRM. LAMP Hub includes the following features for Opportunity Management:

• Track all sales opportunities end-to-end in a sales cycle
• Associate opportunities with accounts, contacts, activities, and other modules to have a better visibility on the opportunities
• Generate quotes, sales orders, and invoices from the potentials
• Create fully customizable opportunity reports
• Export opportunities to spreadsheet software, such as Microsoft® Excel®, OpenOffice® and others to analyze the sales pipeline and      quickly identify the bottlenecks if any

• Account Management

• Track all accounts and related contacts, opportunities, cases, and other details from a common repository
• Specify parent-child relationships between accounts and their subsidiaries or other divisions
• Import accounts from external sources, such as ACT, GoldMine, and other applications
• Generate quotes, sales orders, and invoices for the accounts
• Track purchase history of the customers and analyze opportunities for up selling and cross selling
• Create fully customizable account reports
• Export accounts to spreadsheet software (such as Microsoft® Excel®, OpenOffice®, and others) to analyze the buying patterns of a      customers and set up loyalty programs
• Attach customer-specific documents to accounts for a quick reference in future

• Contact Management

• Track all contacts and related opportunities, cases, activities, and other details from a common repository
• Create the hierarchy of contacts within a company to have a better coordination while dealing with customers
• Import contacts from external sources, such as ACT, GoldMine, and other applications
• Export contacts to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis

• Calendar and Activity Management

• Add all important customer-related e-mails to LAMP Hub CRM for quick reference in future
• Store all the details of customer meetings and calls in an intuitive calendar
• Manage daily tasks of the LAMP Hub CRM users to have a streamlined sales process

• Reports & Dashboards

• Pre-build reports for sales force automation
• Sales pipeline analysis by stage
• Monthly Sales pipeline analysis
• Sales opportunities by lead source
• Drill-down the dashboards by time and opportunity stage

Marketing Automation

LAMP Hub CRM provides Campaign Management, E-mail Marketing, Online Lead Forms, and Product Management specifically useful for your organization-wide marketing requirements. You can also use other marketing-related modules, such as Calendaring, Contact Management, File Attachments, and so on.

Key Modules

• Campaign Management
• Manage organization-wide marketing campaigns
• Track campaign effectiveness based on customer data
• Execute personalized mass mailing campaigns for the campaigns

• E-mail Marketing

• Manage mailing lists based on existing data related to leads, accounts, and contacts
• Create HTML templates directly from the system
• Send mass E-mail campaigns from the selected mailing lists

• Lead Management

• Capture leads directly from your Web site and transfer to LAMP Hub CRM
• Customize online lead form as per your organization requirements
• Import leads from external sources, such as Web downloads, trade shows, seminars, direct mail, and other types of campaigns
• Qualify leads to next stage based on information captured in lead details

Customer Support & Service

LAMP Hub CRM provides enterprise quality Customer Support & Service features, such as Ticket Management, Knowledge Management, Customer Self Service Portal, Reports, and Support Statistics specifically useful for your organization’s customer support force. You can also use other customer support-related modules, such as Products, Activity Management, Calendar, Contact Management, and so on.

Key Modules

• Ticket Management

• Track all trouble tickets related to customers end-to-end as per organization’s customer support process
• Associate trouble tickets with accounts, contacts, products, and other modules to have a better visibility on the trouble tickets
• Create fully customizable list views as per Support person’s requirement
• Provide solutions to the trouble tickets submitted through Customer Portal
• Automatically update the status of tickets through E-mail
• Create fully customizable ticket reports
• Create customer support statistics to help the managers to plan for a better customer support process.
• Create custom fields as per your organization requirements

• Knowledge Base

• Manage product-wise Knowledge Base in a centralized location for a better resolution of trouble tickets within least possible time
• Associate Articles with trouble tickets and products
• Provide public access to the Knowledge Base only after approval
• Maintain up-to-date Articles in LAMP Hub CRM based on customer suggestions & comments

• Customer Self Service Portal

• Fully customizable and you can deploy without hassles in your Web site
• Secured access to the Customer Self Service Portal
• Search Knowledge Base articles before submitting trouble tickets
• Constantly improve the quality of Knowledge Base by threaded discussions
• Notify trouble ticket update to the customers through E-mail
• Follow up the trouble tickets by threaded discussions
• Update customer profiles (limited functionality)

Inventory Management

LAMP Hub CRM extends beyond traditional CRM to provide a complete sales cycle management by integrating Inventory Management functions, such as Products, Price Books, Vendors, Sales Quotes, Purchase Orders, Sales Orders, and Invoices with CRM modules, such as Leads, Accounts & Contacts, and Opportunities. Using LAMP Hub CRM you can achieve the seamless integration between pre-sales and post-sales activities in a single application.

Key Modules

• Products Management

• Manage organization-wide products
• Associate products with other modules for a better 360 degrees view
• Import product details from other applications
• Create custom product fields as per your organization’s requirements
• Attach product-specific documents, such as collateral, license agreements, and others
• Upload product images for easy identification
• Export product details to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis
• Create Price Books as per customer segment and associate products with Price Books
• Procure products from the selected vendors list

• Sales Quotes

• Track outstanding quotes from the quotes list view
• Add line items to the quotes and update subtotal, taxes, adjustments, and grand total amounts
• Select different prices for the same product as per customer segment
• Create printer-friendly Sales Quotes and deliver to the prospect customers through inbuilt E-mail service
• Create Sales Order or Invoice with a single click from the Sales Quote
• Avoid duplicate work by dynamically displaying the Billing and Shipping addresses of the prospect
• Display quotes related to accounts under the related list
• Customize Sales Quote fields as per your organization’s requirements

• Order Management

• Streamline organization-wide procurement and fulfilment processes with integrated approach of LAMP Hub CRM
• Track outstanding orders from the orders list view
• Procure products from the best available Vendors/Manufacturers/Resellers list in LAMP Hub CRM
• Manage up-to-date stock position by seamless integration between order fulfilment and available stock in your warehouse
• Customize Purchase Order (PO) and Sales Order (SO) fields as per your organization requirements
• Avoid duplicate work by dynamically displaying the Billing and Shipping addresses of the prospect while creating orders
• Add line items to the Orders and update subtotal, taxes, adjustments, and grand total amounts automatically
• Create printer-friendly Order (PO/SO) and deliver to the Vendors/Customers through inbuilt E-mail service
• Once the Sales Order is accepted, create Invoice from Sales Order with a single click
• Periodically notify the stock position to the parties concerned in your organization so that stock is always available to fulfil the    outstanding orders

• Invoices

• Track outstanding invoices from the Invoices list view
• Create printer-friendly Invoices and deliver to the customers through inbuilt E-mail service
• Add line items to the Invoice and update subtotal, taxes, adjustments, and grand total amounts automatically
• Customize Invoice fields as per your organization requirements
• Avoid duplicate work by dynamically displaying the Billing and Shipping addresses of the customer while creating invoices
• Associate invoices with the General Ledger account for hassle-free Book Keeping

Security Management

LAMP Hub CRM supports advanced security management functions including roles, hierarchies, profiles and groups. This enables flexible access control to view and edit functions based on role, management hierarchy and group membership.

• Sharing Control

LAMP Hub CRM has very flexible sharing and access control tools to allow you to setup the CRM system to match the needs of your business. Sharing control can be changed for each module to reflect the desired levels of access and sharing of information needed by any specific organization.

• Roles and Role Hierarchies

LAMP Hub CRM provides a good set of tools to create and manage access controls using roles and role hierarchies. New roles can be setup easily with specific permissions. You can setup manager or other roles in the role hierarchy with required access to subordinate roles. For each role, you can specify the level of access allowed and for each module.

• Profiles

LAMP Hub CRM Profiles can be used to manage sets of access permissions and assign them to roles. This allows for easy management of access permissions for different roles that you create.

• Groups

LAMP Hub CRM Groups allow easy management of access and sharing for different groups of users. Users as well as roles can be added to groups to easily manage the access permissions needed for groups.